Refund & Cancellation Policy

1. Overview

This policy applies to all consulting, research, and advisory engagements with Philippines Market Insights.

2. Eligibility for Refunds

Refunds are considered when a client formally requests cancellation before significant research or analysis has commenced.

3. Request Procedure

Clients must submit written notice of cancellation to [email protected], including project references and reasons for the request.

4. Assessment Process

We review the stage of the engagement, resource allocation, and deliverables completed to determine applicable refunds.

5. Cancellation of Services

Upon cancellation, project work pauses immediately and both parties confirm outstanding obligations in writing.

6. Timelines

Refund evaluations are completed within fifteen business days from the date of written request.

7. Partial Deliverables

If interim findings or draft materials have been provided, we may retain a portion of the engagement value to cover completed work.

8. Exceptions

Refunds are not granted for completed engagements, digital deliverables already provided, or research tailored exclusively to the client’s specifications.

9. Force Majeure

If unforeseen events impact delivery, we collaborate with clients on revised schedules before considering cancellation.

10. Client Cooperation

Timely access to stakeholders and data is necessary. Delays caused by clients may affect eligibility for refunds.

11. Communication

All approvals, adjustments, or final decisions will be communicated in writing to ensure clarity for both parties.

12. Dispute Resolution

Any disagreements regarding this policy are addressed through good-faith discussions. If unresolved, disputes follow the governing law clause in our Terms of Use.

13. Policy Updates

We may update this policy to reflect operational changes. The latest version will be posted on our website.

14. Contact

For questions about refunds or cancellations, contact [email protected] or call +63 917 123 4567.